MowerMaster Repairs, a renowned company in the lawn mower maintenance and repair industry, was looking for ways to proactively address customer issues. They chose Deskhero for its advanced AI capabilities.
With Deskhero, MowerMaster could effectively manage user groups and tickets, and customize email domains. The AI capabilities of Deskhero were instrumental in predicting common issues based on the analysis of previous tickets and knowledge base articles.
The AI also leveraged OpenAI Embeddings from uploaded files like policies, manuals, and presentations, as well as scraped website data. This helped in preemptively addressing potential problems, thereby enhancing customer satisfaction.
Additionally, the AI-powered comprehensive search bar made it easier for the support team to find relevant information quickly. The REST API allowed MowerMaster to integrate Deskhero with their existing systems without any hassle.
By leveraging Deskhero's AI capabilities, MowerMaster has been able to improve their service quality and customer retention.
How can Deskhero's AI help in proactive customer support?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to predict common issues. This allows the support team to preemptively address potential problems, enhancing customer satisfaction.
Can Deskhero's AI predict common issues?
Yes, Deskhero's AI can predict common issues based on the analysis of previous tickets and knowledge base articles.
Can Deskhero integrate with our existing systems?
Yes, Deskhero's REST API allows seamless integration with your existing systems.
* This article provides an example of how a fictive company in the Maintenance and Repair of Lawn Mowers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.