GreenCut Lawn Services, a leading provider of lawn mower maintenance and repair, was facing challenges in managing the volume of customer support tickets. They turned to Deskhero to leverage its advanced AI capabilities for efficient troubleshooting.
With Deskhero, GreenCut was able to structure their data lists, manage tickets efficiently, and use custom fields to categorize issues. The AI capabilities of Deskhero were particularly beneficial in analyzing previous tickets and knowledge base articles to suggest relevant solutions.
The AI also utilized OpenAI Embeddings from uploaded files like policies, manuals, and presentations, as well as scraped website data. This helped in generating suggested replies, significantly reducing the time taken to respond to customer queries.
Furthermore, the comprehensive search bar powered by AI made it easier for the support team to find relevant information quickly. The REST API allowed GreenCut to integrate Deskhero with their existing systems seamlessly.
Overall, Deskhero's AI capabilities have transformed GreenCut's customer support, resulting in improved response times and increased customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant solutions. This significantly reduces the time taken to respond to customer queries.
Can Deskhero integrate with our existing systems?
Yes, Deskhero's REST API allows seamless integration with your existing systems.
How does Deskhero's AI enhance the search function?
Deskhero's AI enhances the search function by using OpenAI Embeddings to find relevant content quickly, making it easier for the support team to provide accurate responses.
* This article provides an example of how a fictive company in the Maintenance and Repair of Lawn Mowers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.