AutoTech Controls has a large customer base, resulting in a high volume of support tickets. To manage these tickets efficiently, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This feature has significantly reduced the time taken to respond to tickets.
Deskhero's AI also improves the customer's self-service experience. When customers search for solutions on the support portal, the AI provides the most relevant articles from the knowledge base. This feature has led to a reduction in the number of support tickets.
AutoTech also uses Deskhero's AI to create knowledge base articles. The AI can generate articles from Word, PowerPoint, PDF files, and scrape data from the company's website. This feature has saved the support team a lot of time and effort.
Furthermore, AutoTech uses Deskhero's custom fields and user groups to better organize their support team. The custom fields allow them to categorize tickets based on their products, and the user groups enable them to assign tickets to the appropriate team members.
With Deskhero, AutoTech Controls has greatly improved their customer support efficiency, reduced response times, and enhanced customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI improve the customer's self-service experience?
When customers search for solutions on the support portal, Deskhero's AI uses OpenAI Embeddings to provide the most relevant articles from the knowledge base.
How does Deskhero's AI create knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scrape data from the company's website.
* This article provides an example of how a fictive company in the Manufacture of electronic engine control systems for motor vehicles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
