SmoothieSensation Ltd. deals with a large number of customer inquiries every day. To manage these inquiries, they use Deskhero's ticket management system. The system's AI capabilities have greatly improved the efficiency of their customer support operations.
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. It finds relevant content for each new ticket and sends it through OpenAI's ChatGPT to generate suggested replies. This has not only sped up the response time but also improved the accuracy of the responses.
The AI also enhances the search functionality within the ticket management system. When a customer support agent searches for a specific issue or keyword, the AI uses the embeddings from the data pool to provide the most relevant results. This has made it easier for the agents to find the information they need to resolve tickets.
Moreover, SmoothieSensation Ltd. uses Deskhero's kanban board feature to visualize their ticket workflow. This, combined with the AI's ability to prioritize tickets based on their urgency and complexity, has greatly improved the company's ticket resolution rate.
By leveraging Deskhero's advanced AI capabilities, SmoothieSensation Ltd. has been able to optimize their ticket management system and enhance their customer support services.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. It finds relevant content for each new ticket and generates suggested replies. It also enhances the search functionality within the ticket management system, providing the most relevant results for each search.
How does SmoothieSensation Ltd. use the kanban board feature?
SmoothieSensation Ltd. uses Deskhero's kanban board feature to visualize their ticket workflow. This helps them track the progress of each ticket and manage their workflow more effectively.
What impact has Deskhero's AI had on SmoothieSensation Ltd.'s customer support services?
By leveraging Deskhero's advanced AI capabilities, SmoothieSensation Ltd. has been able to optimize their ticket management system and enhance their customer support services. They have seen a reduction in response times, an improvement in the accuracy of responses, and an increase in their ticket resolution rate.
* This article provides an example of how a fictive company in the Manufacture of homogenised food products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
