HandlingPro Ltd. had a vast amount of information spread across different formats and platforms, making it difficult for the support team to find relevant information quickly. With Deskhero's AI capabilities, they were able to consolidate and manage this information more effectively.
The AI system generates knowledge base articles from word, powerpoint, pdf files, and even scraped website data. This feature allowed HandlingPro Ltd. to create a comprehensive knowledge base that serves as a one-stop solution for both the support team and customers.
Deskhero's AI-powered search bar made it easy for the support team to find relevant information from the knowledge base. The search bar uses OpenAI Embeddings to provide comprehensive search results, improving efficiency and service quality.
HandlingPro Ltd. also used Deskhero's AI to automate their ticket management. The AI system suggests relevant replies based on previous tickets and knowledge base articles, reducing response time and improving customer satisfaction.
Overall, Deskhero's advanced AI capabilities have significantly improved HandlingPro Ltd.'s knowledge management and customer service operations, resulting in increased efficiency and customer satisfaction.
How does Deskhero's AI help in knowledge management?
Deskhero's AI system generates knowledge base articles from various file formats and scraped website data. This allows companies to consolidate and manage their information effectively, creating a comprehensive knowledge base for the support team and customers.
How does the AI-powered search bar improve service quality?
The AI-powered search bar uses OpenAI Embeddings to provide comprehensive search results from the knowledge base. This makes it easier for the support team to find relevant information quickly, improving their efficiency and the quality of service they provide.
How does Deskhero's AI improve ticket management?
Deskhero's AI system uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies to new tickets. This automation speeds up the response time and improves the quality of support.
* This article provides an example of how a fictive company in the Manufacture of lifting and handling equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.