KitchenCraft receives hundreds of customer queries daily, ranging from product inquiries to installation support. Before implementing Deskhero, the customer support team struggled with managing tickets and providing timely responses. The advanced AI capabilities of Deskhero have transformed their operations. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies, significantly reducing response times.
With Deskhero's custom fields and structured data lists, KitchenCraft can categorize and prioritize tickets effectively. The AI-powered comprehensive search bar allows the team to quickly find relevant information, enhancing productivity.
Deskhero's knowledge base feature is a boon for KitchenCraft. The AI generates articles from word, powerpoint, pdf files, and even scrapes data from the company's website. This has resulted in a rich, easily accessible knowledge base that customers can use for self-service, reducing the load on the support team.
Using the REST API, KitchenCraft has integrated Deskhero with its existing systems, ensuring seamless data flow and improved overall efficiency. The custom email domains feature has helped maintain brand consistency in all customer interactions.
Overall, Deskhero's advanced AI capabilities have significantly improved KitchenCraft's customer support operations, leading to happier customers and a more efficient support team.
How has Deskhero improved response times?
Deskhero's AI uses OpenAI embeddings from various sources to generate suggested replies to customer queries, significantly reducing the time taken to respond.
How does Deskhero help in managing tickets?
Deskhero provides features like custom fields and structured data lists that help categorize and prioritize tickets effectively. Its comprehensive search bar allows quick access to relevant information.
How has the knowledge base feature benefited KitchenCraft?
Deskhero's AI generates knowledge base articles from various file types and website data, creating a rich, easily accessible resource for customers. This has reduced the load on the support team as customers can use it for self-service.
* This article provides an example of how a fictive company in the Manufacture of Kitchen Cabinets and Countertops industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.