KitchenCraft was facing challenges in managing the increasing volume of customer support tickets. The company decided to implement Deskhero to automate ticket management and improve response times. Using Deskhero's advanced AI capabilities, the company was able to categorize and prioritize tickets based on their urgency and complexity, leading to a more efficient workflow.
Deskhero's AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helped in identifying patterns and common issues, enabling the AI to suggest relevant replies to customer queries. As a result, the customer support team was able to resolve issues faster and more accurately.
The AI's ability to generate knowledge base articles from word, powerpoint, pdf files and scraped website data significantly reduced the time spent on manual data entry. The comprehensive search bar further enhanced the efficiency by providing quick access to relevant information.
Using the custom fields feature, KitchenCraft was able to capture specific information about each customer interaction. This data was used by the AI to provide personalized responses, improving customer satisfaction.
With Deskhero's REST API, KitchenCraft was able to integrate the platform with their existing systems, ensuring a seamless transition and minimal disruption to their operations.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to categorize and prioritize tickets based on their urgency and complexity. It also suggests relevant replies to customer queries, improving response times and accuracy.
How does the AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from various file types including word, powerpoint, pdf files, and even scraped website data. This reduces the need for manual data entry and provides quick access to relevant information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows it to be integrated with existing systems, ensuring a seamless transition and minimal disruption to operations.
* This article provides an example of how a fictive company in the Manufacture of kitchen units, cupboards and shelves industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.