Shelf Solutions was dealing with a high volume of customer support tickets and was finding it difficult to manage them efficiently. They decided to implement Deskhero to automate ticket management and improve response times.
Using Deskhero's advanced AI capabilities, Shelf Solutions was able to categorize and prioritize tickets based on their urgency and complexity. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant replies to customer queries, significantly improving the speed and accuracy of responses.
The AI's ability to generate knowledge base articles from word, powerpoint, pdf files, and scraped website data was a significant time-saver for Shelf Solutions. The comprehensive search bar provided quick access to relevant information, further enhancing efficiency.
Shelf Solutions used Deskhero's custom fields to capture specific information about each customer interaction. This data was used by the AI to provide personalized responses, leading to increased customer satisfaction.
With Deskhero's REST API, Shelf Solutions was able to integrate the platform with their existing systems, ensuring a seamless transition and minimal disruption to their operations.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from various sources to categorize and prioritize tickets. It also suggests relevant replies to customer queries, improving response times and accuracy.
How does the AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from various file types including word, powerpoint, pdf files, and scraped website data. This reduces the need for manual data entry and provides quick access to relevant information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, ensuring a seamless transition and minimal disruption to operations.
* This article provides an example of how a fictive company in the Manufacture of kitchen units, cupboards and shelves industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.