Cupboard Creations was struggling with an inefficient customer service process that was unable to keep up with the growing volume of customer queries. The company turned to Deskhero to automate and streamline their customer service operations.
Deskhero's AI capabilities were utilized to manage tickets effectively. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to categorize and prioritize tickets, ensuring that urgent and complex issues were addressed promptly.
The AI's ability to generate knowledge base articles from word, powerpoint, pdf files, and scraped website data was a game-changer for Cupboard Creations. This feature not only saved time on manual data entry but also ensured that the customer service team had quick access to accurate and relevant information.
Using Deskhero's custom fields, Cupboard Creations was able to capture specific details about each customer interaction. This data was used by the AI to provide personalized responses, which greatly improved customer satisfaction.
Through Deskhero's REST API, Cupboard Creations was able to integrate the platform with their existing systems, ensuring a smooth transition and minimal disruption to their operations.
How does Deskhero's AI improve the efficiency of customer service?
Deskhero's AI improves the efficiency of customer service by using OpenAI Embeddings from various sources to categorize and prioritize tickets. It also suggests relevant replies to customer queries, reducing response times and improving accuracy.
How does the AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from various file types such as word, powerpoint, pdf files, and scraped website data. This eliminates the need for manual data entry and ensures quick access to accurate information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, ensuring a smooth transition and minimal disruption to operations.
* This article provides an example of how a fictive company in the Manufacture of kitchen units, cupboards and shelves industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.