LiftMaster Inc. has been facing challenges in managing the increasing volume of customer support tickets, which often led to delayed responses and customer dissatisfaction. With Deskhero, they were able to automate ticket management using the platform's AI capabilities. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies, significantly reducing the response time.
The company also utilized Deskhero's AI-powered search bar to enhance their internal operations. The search bar uses the same AI technology to provide comprehensive search results, making it easier for the support team to find relevant information quickly and efficiently.
Deskhero's custom fields and structured data lists allowed LiftMaster Inc. to organize their customer data effectively. This, combined with the AI's ability to analyze and learn from this data, enabled the company to provide personalized customer service, improving customer satisfaction and loyalty.
The AI's ability to generate knowledge base articles from various file formats and scraped website data proved invaluable for LiftMaster Inc. These articles served as a self-service portal for customers, reducing the load on the support team and providing customers with instant solutions.
Overall, Deskhero's advanced AI capabilities have transformed LiftMaster Inc.'s customer support operations, improving efficiency, response time, and customer satisfaction.
How does Deskhero's AI system help in managing customer support tickets?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to new tickets. This automation speeds up the response time and improves the quality of support.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to provide comprehensive search results. It scans all available resources, including previous tickets, knowledge base articles, and uploaded files, to find the most relevant information.
How does Deskhero's AI improve customer service personalization?
By analyzing and learning from the structured customer data, Deskhero's AI can provide personalized customer service. It uses this information to suggest relevant replies and solutions, improving customer satisfaction and loyalty.
* This article provides an example of how a fictive company in the Manufacture of lifting and handling equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.