LiftLogic Solutions was struggling with managing the increasing volume of customer support tickets and providing timely responses. With Deskhero's AI capabilities, they were able to automate ticket management and significantly reduce response time.
The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies. This not only improved the efficiency of the support team but also the quality of support provided to the customers.
LiftLogic Solutions also used Deskhero's AI-powered search bar to enhance their internal operations. The search bar uses the same AI technology to provide comprehensive search results, making it easier for the support team to find relevant information quickly.
Deskhero's custom fields and structured data lists allowed LiftLogic Solutions to organize their customer data effectively. Combined with the AI's ability to analyze and learn from this data, the company was able to provide personalized customer service, improving customer satisfaction and loyalty.
Overall, Deskhero's advanced AI capabilities have revolutionized LiftLogic Solutions' customer support operations, resulting in improved efficiency, faster response times, and higher customer satisfaction.
How does Deskhero's AI system help in managing customer support tickets?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to new tickets. This automation speeds up the response time and improves the quality of support.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to provide comprehensive search results. It scans all available resources, including previous tickets, knowledge base articles, and uploaded files, to find the most relevant information.
How does Deskhero's AI improve customer service personalization?
By analyzing and learning from the structured customer data, Deskhero's AI can provide personalized customer service. It uses this information to suggest relevant replies and solutions, improving customer satisfaction and loyalty.
* This article provides an example of how a fictive company in the Manufacture of lifting and handling equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.