NonWoven Wonders has a vast repository of product manuals, policy documents, and presentations. Managing this knowledge base was a daunting task until they implemented Deskhero. The platform's AI capabilities generate knowledge base articles from these various sources, ensuring that all relevant information is readily available for the support team.
The AI also scrapes data from NonWoven Wonders' website, adding another layer of information to the knowledge base. This has proven particularly useful for handling queries about product availability, pricing, and shipping.
Deskhero's AI-powered search bar has been instrumental in helping the support team find the right information quickly. It uses OpenAI Embeddings to deliver highly relevant search results, significantly reducing the time taken to resolve customer queries.
Deskhero's ticket management system, enhanced by AI, has helped NonWoven Wonders manage customer queries more efficiently. The AI suggests replies based on previous tickets and the knowledge base, improving the speed and accuracy of responses.
By integrating Deskhero with their existing systems using the REST API, NonWoven Wonders has been able to streamline their support operations further. This has ensured accurate tracking of customer interactions and reduced the need for manual data entry.
How does Deskhero's AI manage the knowledge base?
Deskhero's AI generates knowledge base articles from various sources such as Word, PowerPoint, PDF files, and even scrapes data from the company's website. This ensures that the knowledge base is comprehensive and up-to-date.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets and the knowledge base to suggest relevant replies to customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Manufacture of nonwovens and felt goods industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.