FeltCraft Creations receives a high volume of customer queries every day. Managing these queries was a challenge until they implemented Deskhero. The platform's ticket management system, enhanced by AI, has made this process much more efficient. The AI suggests replies based on previous tickets, knowledge base articles, and other relevant data, improving the speed and accuracy of responses.
The AI also manages FeltCraft's knowledge base, generating articles from Word, PowerPoint, PDF files, and scraping data from the company's website. This ensures that the knowledge base is comprehensive and up-to-date, providing a valuable resource for the support team.
Deskhero's AI-powered search bar has been a game-changer for FeltCraft. It uses OpenAI Embeddings to deliver highly relevant search results, enabling the support team to find the information they need quickly. This has significantly reduced the time taken to resolve customer queries.
By integrating Deskhero with their existing systems using the REST API, FeltCraft has been able to streamline their support operations further. This has ensured accurate tracking of customer interactions and reduced the need for manual data entry.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of FeltCraft's customer support operations, resulting in faster response times and higher customer satisfaction.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to suggest appropriate replies to customer queries.
How does Deskhero's AI-powered search bar work?
Deskhero's AI-powered search bar uses OpenAI Embeddings to deliver highly relevant search results, enabling users to find the information they need quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Manufacture of nonwovens and felt goods industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.