FeltFab Industries receives hundreds of customer queries daily regarding product specifications, usage instructions, and troubleshooting. Deskhero's ticket management system helps them organize these queries efficiently. The AI capabilities of Deskhero enhance this process by suggesting replies based on OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data.
The AI also helps in managing the company's knowledge base. It generates articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This ensures that the knowledge base is always up-to-date and comprehensive, providing valuable resources for both the support team and customers.
Deskhero's AI-powered search bar has been a game-changer for FeltFab. It uses OpenAI Embeddings to deliver highly relevant search results, making it easier for the support team to find the information they need quickly. This has significantly reduced the time taken to resolve customer queries.
Deskhero's REST API has allowed FeltFab to seamlessly integrate the platform with their existing systems. This has further streamlined their support operations, reducing the need for manual data entry and ensuring that all customer interactions are tracked accurately.
Overall, Deskhero's advanced AI capabilities have transformed FeltFab's customer support operations, improving efficiency, reducing response times, and enhancing customer satisfaction.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to suggest relevant replies to customer queries.
How does Deskhero's AI-powered search bar work?
Deskhero's AI-powered search bar uses OpenAI Embeddings to deliver highly relevant search results, making it easier to find the required information quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Manufacture of nonwovens and felt goods industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.