Prior to using Deskhero, Oatly Delights was struggling with an overwhelming number of customer queries and complaints. The company was unable to manage the tickets effectively, resulting in delayed responses and unsatisfied customers.
With Deskhero, Oatly Delights was able to structure their data lists and manage tickets efficiently using the kanban board. The custom fields and user groups allowed the company to categorize and assign tickets to the right team members.
The advanced AI capabilities of Deskhero were a game-changer for Oatly Delights. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
This content was then sent through OpenAI's ChatGPT to generate suggested replies. This significantly reduced the time taken to respond to customer queries and also ensured that the responses were accurate and relevant.
Furthermore, the comprehensive search bar enhanced by AI capabilities improved search results, making it easier for the team to find relevant information quickly. Overall, Deskhero's AI capabilities have greatly improved the efficiency of Oatly Delights' customer support.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then used to generate suggested replies, speeding up response times and improving accuracy.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses the same OpenAI Embeddings to improve search results, making it easier and faster for team members to find relevant information.
Can Deskhero handle large volumes of customer queries?
Yes, Deskhero is designed to handle large volumes of customer queries efficiently. The platform's ticket management system, enhanced by AI capabilities, ensures quick and accurate responses to customer queries.
* This article provides an example of how a fictive company in the Manufacture of oat-based products (e.g. oatmeal, porridge) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.