Before implementing Deskhero, PureOats Inc. had a vast but unorganized knowledge base. It was difficult for the support team to find relevant information quickly, leading to delays in responding to customer queries.
Deskhero's structured data lists and custom fields helped PureOats Inc. to organize their knowledge base effectively. The comprehensive search bar made it easy for the team to find the required information.
Deskhero's advanced AI capabilities took the knowledge base to the next level. The AI used OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to find relevant content.
This content was then used to generate suggested replies, improving the accuracy and speed of responses to customer queries. The AI also enhanced the search results, making it even easier for the team to find the needed information.
Overall, Deskhero's AI capabilities have not only improved the quality of PureOats Inc.'s knowledge base but also the efficiency of their customer support.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles and other resources to find relevant content. This content is then used to generate suggested replies and enhance search results, improving the overall quality of the knowledge base.
Does Deskhero's AI capabilities require any manual input?
Deskhero's AI capabilities are largely automated. However, the AI-generated replies and search results can be reviewed and modified by the team if necessary.
Can Deskhero's AI handle complex queries?
Yes, Deskhero's AI is designed to handle complex queries. It uses OpenAI Embeddings to find relevant content from a variety of sources, ensuring accurate and comprehensive responses.
* This article provides an example of how a fictive company in the Manufacture of oat-based products (e.g. oatmeal, porridge) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.