Oatopia was facing challenges in managing their customer support due to a high volume of customer queries. The company was looking for a solution that could improve their response time and accuracy.
Deskhero's ticket management system and kanban board helped Oatopia to organize and manage their customer queries effectively. The custom email domains and user groups allowed the company to categorize and assign tickets efficiently.
The advanced AI capabilities of Deskhero were a significant upgrade for Oatopia. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content.
This content was then sent through OpenAI's ChatGPT to generate suggested replies. This not only improved the speed and accuracy of responses but also reduced the workload of the support team.
Furthermore, the AI-enhanced search bar and REST API made it easy for the team to find relevant information and integrate Deskhero with other systems. Overall, Deskhero's AI capabilities have significantly improved Oatopia's customer support.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities use OpenAI Embeddings from various resources to find relevant content. This content is then used to generate suggested replies, which significantly reduces the time taken to respond to customer queries.
Can Deskhero's AI capabilities be integrated with other systems?
Yes, Deskhero's REST API allows the platform to be integrated with other systems. This makes it easy for the team to access and use Deskhero's AI capabilities from other applications.
How does Deskhero's AI capabilities reduce the workload of the support team?
Deskhero's AI generates suggested replies to customer queries, reducing the amount of manual work required by the support team. This allows the team to focus on more complex queries and tasks.
* This article provides an example of how a fictive company in the Manufacture of oat-based products (e.g. oatmeal, porridge) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.