CaravanCraft's customer support team was struggling with the increasing volume of customer queries and complaints regarding their products. The traditional ticketing system was not efficient enough to handle the load, leading to delayed responses and unsatisfied customers.
With Deskhero, CaravanCraft was able to implement a structured ticket management system. The platform's AI capabilities were used to analyze previous tickets and knowledge base articles to generate suggested replies. This significantly reduced the time taken to respond to customer queries and improved the overall customer satisfaction rate.
Deskhero's AI also enhanced the search results within the platform. By leveraging OpenAI Embeddings from uploaded files like policies, manuals, and presentations, the AI was able to provide more relevant search results, making it easier for the support team to find the information they needed.
Additionally, CaravanCraft used Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI analyzed the scraped data and automatically updated the knowledge base articles, reducing the manual effort required to maintain the knowledge base.
Overall, Deskhero's advanced AI capabilities have significantly improved CaravanCraft's customer support efficiency and knowledge management processes.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and relevant.
How does Deskhero's AI enhance search results?
By leveraging OpenAI Embeddings from uploaded files like policies, manuals, and presentations, Deskhero's AI is able to provide more relevant and comprehensive search results.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts data from specified websites. The AI then analyzes this data and uses it to update the knowledge base articles.
* This article provides an example of how a fictive company in the Manufacture of caravan frames industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.