FrameMaster's customer support team was overwhelmed with the growing number of customer queries and complaints. The existing system was not equipped to handle the increasing workload, resulting in delayed responses and unhappy customers.
By implementing Deskhero, FrameMaster was able to establish an efficient ticket management system. The platform's AI capabilities were utilized to scrutinize previous tickets and knowledge base articles to generate suggested replies, significantly reducing response times and improving customer satisfaction.
Deskhero's AI also improved the search results within the platform. By using OpenAI Embeddings from uploaded files such as policies, manuals, and presentations, the AI provided more relevant search results, enabling the support team to quickly find the information they needed.
Furthermore, FrameMaster employed Deskhero's website scraping feature to keep their knowledge base current. The AI examined the scraped data and automatically updated the knowledge base articles, minimizing the manual work required to maintain the knowledge base.
In conclusion, Deskhero's advanced AI capabilities have greatly enhanced FrameMaster's customer support efficiency and data management processes.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI examines previous tickets and knowledge base articles to generate suggested replies. This accelerates the response time and ensures that the responses are accurate and relevant.
How does Deskhero's AI enhance search results?
By using OpenAI Embeddings from uploaded files such as policies, manuals, and presentations, Deskhero's AI provides more relevant and comprehensive search results.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts data from specified websites. The AI then examines this data and uses it to update the knowledge base articles.
* This article provides an example of how a fictive company in the Manufacture of caravan frames industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.