CaravanConstruct's customer support team was dealing with an escalating number of customer queries and complaints. The existing system was inadequate to manage the increasing workload, leading to delayed responses and dissatisfied customers.
With Deskhero, CaravanConstruct was able to set up an effective ticket management system. The platform's AI capabilities were used to analyze previous tickets and knowledge base articles to generate suggested replies. This drastically cut down the response time and increased the overall customer satisfaction rate.
Deskhero's AI also improved the search results within the platform. By leveraging OpenAI Embeddings from uploaded files like policies, manuals, and presentations, the AI was able to provide more relevant search results, making it easier for the support team to find the information they needed.
Moreover, CaravanConstruct used Deskhero's website scraping feature to keep their knowledge base updated. The AI analyzed the scraped data and automatically updated the knowledge base articles, reducing the manual effort required to maintain the knowledge base.
Overall, Deskhero's advanced AI capabilities have significantly improved CaravanConstruct's customer support efficiency and knowledge base management processes.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and relevant.
How does Deskhero's AI enhance search results?
By leveraging OpenAI Embeddings from uploaded files like policies, manuals, and presentations, Deskhero's AI is able to provide more relevant and comprehensive search results.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts data from specified websites. The AI then analyzes this data and uses it to update the knowledge base articles.
* This article provides an example of how a fictive company in the Manufacture of caravan frames industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
