Papertech Industries was facing challenges in managing their helpdesk services due to the increasing complexity and volume of queries. They decided to implement Deskhero, with a particular focus on its advanced AI capabilities, to streamline their helpdesk operations.
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This feature helped Papertech reduce the time taken to respond to queries, improving their overall service level.
The AI also enhanced the search results within the platform, enabling the helpdesk team to quickly find relevant information to resolve queries. This led to a significant reduction in resolution time and improved customer satisfaction.
Furthermore, the AI capabilities were used to identify trends in queries, allowing Papertech to proactively update their knowledge base and reduce the number of incoming tickets.
By leveraging Deskhero's advanced AI capabilities, Papertech Industries has significantly improved the efficiency and effectiveness of their helpdesk services.
How does Deskhero's AI help reduce response time?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies based on relevant content from previous tickets, knowledge base articles, and uploaded files. This helps reduce the time taken to draft responses.
How does the AI enhance search results within the platform?
The AI uses the same OpenAI Embeddings to enhance search results within the platform, making it easier for the helpdesk team to find relevant information to resolve queries.
Can the AI identify trends in queries?
Yes, Deskhero's AI can analyze trends in queries, helping to identify common issues that can be proactively addressed in the knowledge base.
* This article provides an example of how a fictive company in the Manufacture of Corrugated Paper industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.