CorruCraft was experiencing a high volume of customer queries, which was overwhelming their customer support team. The company decided to implement Deskhero, specifically leveraging its advanced AI capabilities to manage and respond to customer tickets more efficiently.
Deskhero's AI capabilities utilize OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature enabled CorruCraft to generate suggested replies based on relevant content, significantly reducing the response time.
The AI also enhanced the search results within the platform, making it easier for the support team to find relevant information and resolve customer queries quickly. This resulted in improved customer satisfaction and reduced workload for the support team.
Moreover, the AI capabilities were used to analyze trends in customer queries, helping CorruCraft to identify common issues and proactively address them in their knowledge base. This proactive approach further reduced the number of incoming tickets.
Overall, Deskhero's advanced AI capabilities have transformed CorruCraft's customer support operations, making them more efficient and effective.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies based on relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This significantly reduces the time needed to draft responses.
How does the AI enhance search results?
The AI uses the same OpenAI Embeddings to enhance search results within the platform, making it easier for the support team to find relevant information to resolve customer queries.
Can the AI help identify common issues?
Yes, Deskhero's AI can analyze trends in customer queries, helping to identify common issues that can be proactively addressed in the knowledge base.
* This article provides an example of how a fictive company in the Manufacture of Corrugated Paper industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.