BoxMaster Inc. was struggling with a high volume of customer queries and a slow response time. They decided to implement Deskhero and leverage its advanced AI capabilities to improve their customer support efficiency.
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This feature has significantly reduced the time taken by BoxMaster's support team to respond to customer queries.
The AI also enhances the search results within the platform, enabling the support team to quickly find relevant information to resolve customer queries. This has led to a significant improvement in customer satisfaction.
Additionally, the AI capabilities are used to identify trends in customer queries, allowing BoxMaster to proactively address common issues in their knowledge base. This has further reduced the number of incoming tickets.
By leveraging Deskhero's advanced AI capabilities, BoxMaster Inc. has greatly improved the efficiency and effectiveness of their customer support services.
How does Deskhero's AI help reduce response time?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies based on relevant content from previous tickets, knowledge base articles, and uploaded files. This helps reduce the time taken to draft responses.
How does the AI enhance search results within the platform?
The AI uses the same OpenAI Embeddings to enhance search results within the platform, making it easier for the support team to find relevant information to resolve customer queries.
Can the AI identify trends in customer queries?
Yes, Deskhero's AI can analyze trends in customer queries, helping to identify common issues that can be proactively addressed in the knowledge base.
* This article provides an example of how a fictive company in the Manufacture of Corrugated Paper industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.