CreamyCreations Ltd. has a vast knowledge base consisting of product manuals, policies, and other related documents. However, creating and updating these articles was a time-consuming task. With Deskhero's AI capabilities, the company can now generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
The AI not only generates the articles but also categorizes them appropriately, making it easier for the support team to find relevant information. This has significantly reduced the time spent on searching for information and improved the overall efficiency of the support team.
Deskhero's AI also enhances the search results by leveraging OpenAI Embeddings from the knowledge base articles. This has made the search process more accurate and efficient, leading to quicker resolution of customer queries.
By integrating Deskhero's REST API with their existing systems, CreamyCreations Ltd. has been able to create a unified platform for all their customer support needs. This has resulted in improved customer satisfaction and a significant reduction in support tickets.
Overall, Deskhero's advanced AI capabilities have greatly improved the quality and efficiency of CreamyCreations Ltd.'s knowledge base, making it a valuable resource for both the support team and the customers.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scraped website data. It also categorizes them appropriately for easy access.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by leveraging OpenAI Embeddings from the knowledge base articles. This makes the search process more accurate and efficient.
Can Deskhero's REST API be integrated with existing systems?
Yes, Deskhero's REST API can be integrated with existing systems, creating a unified platform for all customer support needs.
* This article provides an example of how a fictive company in the Manufacture of Dairy Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.