DairyDelight Inc. receives hundreds of customer queries daily, ranging from product inquiries to complaints. Managing these tickets manually was proving to be a daunting task. With Deskhero's ticket management feature, the company can now efficiently categorize and prioritize these tickets, ensuring timely resolution.
The AI capabilities of Deskhero have significantly reduced the response time. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files, the system suggests relevant replies to customer queries. This has not only improved the efficiency of the support team but also enhanced customer satisfaction.
Deskhero's comprehensive search bar powered by AI has made finding relevant content a breeze. Whether it's searching through old tickets or finding specific information in the knowledge base, the AI-enhanced search results have made the process quick and easy.
Deskhero's REST API has allowed DairyDelight Inc. to seamlessly integrate the platform with their existing systems. This has resulted in a unified platform for handling all customer support needs.
Overall, Deskhero's advanced AI capabilities have transformed the way DairyDelight Inc. handles customer support, making it more efficient and customer-friendly.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to suggest relevant replies to customer queries.
How has the search process improved with Deskhero's AI?
Deskhero's comprehensive search bar powered by AI makes finding relevant content quick and easy. It enhances search results by using OpenAI Embeddings from various sources.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows seamless integration with existing systems, resulting in a unified platform for handling all customer support needs.
* This article provides an example of how a fictive company in the Manufacture of Dairy Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.