CheesyChurners Co. deals with a diverse customer base with varying needs and preferences. To cater to this diversity, the company uses Deskhero's user groups and custom fields features. However, managing these manually was proving to be a challenge.
With Deskhero's AI capabilities, the company can now efficiently manage and analyze user groups and custom fields. The AI leverages OpenAI Embeddings from previous tickets and other sources to provide insights into customer behavior and preferences. This has helped the company in providing more personalized and effective customer support.
Deskhero's AI also enhances the search results by leveraging the data from user groups and custom fields. This has made finding relevant information quicker and easier, leading to faster resolution of customer queries.
The integration of Deskhero's REST API with the company's existing systems has resulted in a unified platform for all customer support needs. This has not only improved the efficiency of the support team but also enhanced customer satisfaction.
Overall, Deskhero's advanced AI capabilities have revolutionized the way CheesyChurners Co. manages user groups and custom fields, leading to more personalized and effective customer support.
How does Deskhero's AI help in managing user groups and custom fields?
Deskhero's AI leverages OpenAI Embeddings from previous tickets and other sources to provide insights into customer behavior and preferences. This helps in efficiently managing and analyzing user groups and custom fields.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by leveraging the data from user groups and custom fields. This makes finding relevant information quicker and easier.
Can Deskhero's REST API be integrated with existing systems?
Yes, Deskhero's REST API can be integrated with existing systems, creating a unified platform for all customer support needs.
* This article provides an example of how a fictive company in the Manufacture of Dairy Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
