Purse Perfection receives a multitude of customer queries and service requests every day. To handle these efficiently, the company uses Deskhero's ticket management system and AI capabilities. The AI uses OpenAI Embeddings to grasp the context of each ticket and suggest relevant responses based on previous tickets, knowledge base articles, and uploaded files.
The company uses Deskhero's custom fields feature to categorize tickets based on various factors such as product type, issue type, etc. This enables the AI to understand the ticket's nature better and provide more accurate suggestions.
Purse Perfection has a comprehensive knowledge base, created from Word, PowerPoint, and PDF files. The AI uses this knowledge base to enhance its responses and search results, thereby improving the quality of customer support and reducing resolution time.
By leveraging Deskhero's website scraping feature, Purse Perfection ensures that the AI stays updated with the latest product information. This data is used to provide accurate and current responses to customer queries.
In conclusion, Deskhero's advanced AI capabilities have significantly improved the efficiency and quality of Purse Perfection's customer support.
How does Deskhero's AI understand the context of each ticket?
Deskhero's AI uses OpenAI Embeddings to understand the context of each ticket. It analyzes the content of the ticket and compares it with previous tickets, knowledge base articles, and uploaded files to suggest relevant replies.
How does Deskhero's AI use the knowledge base to enhance its responses?
Deskhero's AI uses the knowledge base to provide more accurate and detailed responses. It can pull information from the knowledge base articles and incorporate this information into its suggested replies.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows the AI to stay updated on the latest product information. This ensures that the AI's responses are always accurate and up-to-date.
* This article provides an example of how a fictive company in the Manufacture of handbags industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.