With a wide range of products and a large customer base, Bag Bliss receives numerous customer queries and service requests daily. To manage these efficiently, the company uses Deskhero's ticket management system and AI capabilities. The AI leverages OpenAI Embeddings to comprehend each ticket's context and suggest appropriate responses based on previous tickets, knowledge base articles, and uploaded files.
Bag Bliss uses Deskhero's custom fields feature to categorize tickets based on various factors such as product type, issue type, etc. This helps the AI understand the ticket's nature better and provide more precise suggestions.
The company maintains a comprehensive knowledge base, created from Word, PowerPoint, and PDF files. The AI uses this knowledge base to enhance its responses and search results, improving the quality of customer support and reducing resolution time.
By using Deskhero's website scraping feature, Bag Bliss ensures that the AI stays updated with the latest product information. This data is used to provide accurate and current responses to customer queries.
In summary, Deskhero's advanced AI capabilities have greatly enhanced the efficiency and quality of Bag Bliss's helpdesk services.
How does Deskhero's AI provide accurate responses to tickets?
Deskhero's AI uses OpenAI Embeddings to understand the context of each ticket. It then suggests responses based on previous tickets, knowledge base articles, and uploaded files.
How does Deskhero's AI use the knowledge base to enhance its responses?
Deskhero's AI uses the knowledge base to provide more accurate and detailed responses. It can extract information from the knowledge base articles and incorporate this information into its suggested replies.
How does Deskhero's website scraping feature benefit Bag Bliss?
Deskhero's website scraping feature allows the AI to stay updated on the latest product information. This ensures that the AI's responses are always accurate and up-to-date.
* This article provides an example of how a fictive company in the Manufacture of handbags industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.