Handbag Haven receives a high volume of customer queries daily, ranging from product inquiries to after-sales service requests. The company leverages Deskhero's ticket management system and AI capabilities to efficiently sort and respond to these tickets. The AI uses OpenAI Embeddings to understand the context of each ticket and suggest relevant replies based on previous tickets, knowledge base articles, and uploaded files such as product manuals.
The company also uses Deskhero's custom fields feature to categorize tickets based on product type, issue type, and other relevant factors. This allows the AI to better understand the nature of each ticket and provide more accurate suggestions.
Handbag Haven has a comprehensive knowledge base, which includes articles generated from Word, PowerPoint, and PDF files. The AI uses this knowledge base to enhance its suggested replies and search results. This not only improves the quality of customer support but also reduces the time taken to resolve each ticket.
The company has also benefited from Deskhero's website scraping feature. By scraping data from their website, the AI can stay updated on the latest product information and use this data to provide accurate and up-to-date responses to customer queries.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of Handbag Haven's customer support.
How does Deskhero's AI understand the context of each ticket?
Deskhero's AI uses OpenAI Embeddings to understand the context of each ticket. It analyzes the content of the ticket and compares it with previous tickets, knowledge base articles, and uploaded files to suggest relevant replies.
How does Deskhero's AI use the knowledge base to enhance its responses?
Deskhero's AI uses the knowledge base to provide more accurate and detailed responses. It can pull information from the knowledge base articles and incorporate this information into its suggested replies.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows the AI to stay updated on the latest product information. This ensures that the AI's responses are always accurate and up-to-date.
* This article provides an example of how a fictive company in the Manufacture of handbags industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.