SwivelTech Industries, a renowned manufacturer of hinges, was grappling with a growing volume of customer support tickets and a burgeoning knowledge base. They turned to Deskhero for a solution.
Deskhero's features like structured data lists, custom fields, and email domains helped SwivelTech to organize their customer interactions and manage their support tickets effectively.
Deskhero's advanced AI capabilities proved to be a game-changer for SwivelTech. The AI utilized OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content was then processed through OpenAI's ChatGPT to generate suggested replies, significantly reducing their ticket resolution time.
Additionally, the AI enhanced the search results in SwivelTech's knowledge base. By scraping their website data and generating articles from various file types, the AI made their knowledge base more comprehensive and easier to navigate.
By leveraging Deskhero's advanced AI capabilities, SwivelTech Industries has been able to provide faster, more efficient customer support and make their knowledge base a more effective resource for their team and customers.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results in the knowledge base?
Deskhero's AI enhances search results by scraping website data and generating articles from various file types. This makes the knowledge base more comprehensive and easier to navigate.
What benefits has SwivelTech Industries seen from using Deskhero?
SwivelTech Industries has seen a significant reduction in ticket resolution time and improvements in knowledge base accessibility since using Deskhero. The AI-generated suggested replies and enhanced search results have made their customer support more efficient and their knowledge base more effective.
* This article provides an example of how a fictive company in the Manufacture of hinges industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
