PivotPro Manufacturing, a global leader in hinge manufacturing, was facing challenges in managing their extensive knowledge base and providing efficient customer support. They chose Deskhero as their solution.
Deskhero's structured data lists and custom fields allowed PivotPro to organize their customer interactions and support tickets effectively. The custom email domains added a professional touch to their communication.
The game-changer for PivotPro was Deskhero's advanced AI capabilities. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content was then processed through OpenAI's ChatGPT to generate suggested replies, drastically improving their ticket resolution time.
Deskhero's AI also enhanced the accessibility of PivotPro's knowledge base. By scraping their website data and generating articles from various file types, the AI made their knowledge base more comprehensive and user-friendly.
By leveraging Deskhero's advanced AI capabilities, PivotPro Manufacturing has been able to provide faster, more efficient customer support and make their knowledge base a more effective tool for their team and customers.
How does Deskhero's AI improve ticket resolution time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, which can drastically improve ticket resolution time.
How does Deskhero's AI make the knowledge base more user-friendly?
Deskhero's AI enhances the accessibility of the knowledge base by scraping website data and generating articles from various file types. This makes the knowledge base more comprehensive and easier to navigate.
What benefits has PivotPro Manufacturing seen from using Deskhero?
PivotPro Manufacturing has seen improvements in ticket resolution time and knowledge base accessibility since using Deskhero. The AI-generated suggested replies and enhanced search results have made their customer support more efficient and their knowledge base more effective.
* This article provides an example of how a fictive company in the Manufacture of hinges industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.