HingeCraft Inc., a leading manufacturer of hinges, was struggling with an increasing volume of customer support tickets and a growing knowledge base that was becoming increasingly difficult to manage. They turned to Deskhero for a solution.
With Deskhero, HingeCraft Inc. was able to structure their data lists, categorize tickets, and manage user groups effectively. The custom fields and email domains provided a personalized touch to their customer interactions.
Deskhero's advanced AI capabilities were a game-changer for HingeCraft Inc. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to resolve tickets.
The AI also enhanced the search results in their knowledge base. By scraping their website data and generating articles from Word, PowerPoint, and PDF files, the AI made their knowledge base more comprehensive and easier to navigate.
Overall, Deskhero's advanced AI capabilities have enabled HingeCraft Inc. to provide faster, more efficient customer support, while also making their knowledge base a more valuable resource for both their team and their customers.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results in the knowledge base?
Deskhero's AI enhances search results by scraping website data and generating articles from Word, PowerPoint, and PDF files. This makes the knowledge base more comprehensive and easier to navigate.
What benefits has HingeCraft Inc. seen from using Deskhero?
HingeCraft Inc. has seen a significant reduction in the time taken to resolve tickets, thanks to Deskhero's AI-generated suggested replies. They've also found their knowledge base to be a more valuable resource, thanks to the AI-enhanced search results.
* This article provides an example of how a fictive company in the Manufacture of hinges industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.