GearBox Solutions deals with a large number of support tickets daily. With Deskhero's AI capabilities, they can now generate suggested replies based on previous tickets and knowledge base articles, significantly reducing their response time and improving customer satisfaction.
The company also uses Deskhero's AI-powered comprehensive search bar to quickly find relevant information from previous tickets, knowledge base articles, and uploaded files. This has greatly improved the efficiency of their support team and reduced the time spent searching for information.
GearBox Solutions has also utilized Deskhero's ability to generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This has enabled them to build a comprehensive knowledge base that is easily accessible to their support team and customers.
Additionally, the custom fields and structured data lists provided by Deskhero have helped GearBox Solutions to better organize and prioritize their support tickets. This has led to faster resolution times and improved customer satisfaction.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of GearBox Solutions' customer support services.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero's AI-powered search bar search through uploaded files?
Yes, the AI-powered search bar can search through previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations.
How does Deskhero help in creating a knowledge base?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This makes it easy to create a comprehensive and accessible knowledge base.
* This article provides an example of how a fictive company in the Manufacture of Machinery and Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.