HydroPump Industries receives a high volume of support tickets daily, many of which are repetitive or similar in nature. With Deskhero's AI capabilities, they are now able to generate suggested replies based on previous tickets and knowledge base articles, significantly reducing their response time.
The company also uses Deskhero's AI-powered comprehensive search bar to quickly find relevant information from previous tickets, knowledge base articles, and uploaded files. This has greatly improved the efficiency of their support team and reduced the time spent searching for information.
HydroPump Industries has also found value in Deskhero's ability to generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This has allowed them to build a robust knowledge base that is easily accessible to their support team and customers.
Additionally, the custom fields and structured data lists provided by Deskhero have helped HydroPump Industries to better organize and prioritize their support tickets. This has led to faster resolution times and improved customer satisfaction.
In conclusion, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of HydroPump Industries' customer support services.
How does Deskhero's AI help in reducing response time?
Deskhero's AI generates suggested replies based on previous tickets and knowledge base articles, which significantly reduces the time spent on responding to common queries.
Can Deskhero's AI-powered search bar search through scraped website data?
Yes, the AI-powered search bar can search through previous tickets, knowledge base articles, uploaded files, and even scraped website data.
How does Deskhero help in organizing and prioritizing support tickets?
Deskhero provides custom fields and structured data lists that allow companies to categorize and prioritize their tickets more effectively.
* This article provides an example of how a fictive company in the Manufacture of Machinery and Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.