RoboTech Manufacturing receives numerous inquiries and support tickets daily, ranging from technical issues to general product inquiries. Using Deskhero's advanced AI capabilities, they can now automatically generate suggested replies based on previous tickets and knowledge base articles. This has drastically reduced the time spent on responding to common queries.
The company also utilizes Deskhero's AI-powered comprehensive search bar. This feature leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to enhance search results. This has made it easier for the support team to find relevant information quickly, improving their efficiency.
RoboTech has also benefited from Deskhero's ability to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This has allowed them to easily create a comprehensive and accessible knowledge base for both their support team and customers.
Furthermore, the custom fields and structured data lists provided by Deskhero have enabled RoboTech to categorize and prioritize their tickets more effectively. This has resulted in a more organized workflow and faster resolution times.
Overall, Deskhero's advanced AI capabilities have transformed RoboTech's customer support services, resulting in higher customer satisfaction and more efficient operations.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero's AI-powered search bar search through uploaded files?
Yes, the AI-powered search bar can search through previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations.
How does Deskhero help in creating a knowledge base?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This makes it easy to create a comprehensive and accessible knowledge base.
* This article provides an example of how a fictive company in the Manufacture of Machinery and Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.