CoolBreeze Appliances has a vast customer base with diverse queries ranging from product installation, maintenance, troubleshooting, and warranty claims. Managing these queries efficiently was a challenge until they adopted Deskhero. The platform's ticket management system helped them categorize and prioritize customer issues effectively.
Deskhero's advanced AI capabilities were a game-changer for CoolBreeze. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies. This significantly reduced the response time and improved the quality of support.
The AI-powered comprehensive search bar made it easier for the support team to find relevant content quickly. This feature, combined with the knowledge base generated from various file types, empowered the team to handle complex queries with ease.
Deskhero's REST API allowed CoolBreeze to integrate the platform with their existing systems seamlessly. This integration ensured that all customer-related data was centralized, making it easier to track and resolve issues.
Overall, Deskhero's advanced AI capabilities have enabled CoolBreeze Appliances to deliver superior customer service, improving customer satisfaction and loyalty.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This helps in providing quick and accurate responses to customer queries.
How does the comprehensive search bar work?
The comprehensive search bar is powered by AI and uses OpenAI embeddings to find relevant content quickly. It searches through tickets, knowledge base articles, uploaded files, and scraped website data.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows seamless integration with existing systems. This ensures that all customer-related data is centralized, making it easier to track and resolve issues.
* This article provides an example of how a fictive company in the Manufacture of non-electrical household appliances industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.