KitchenAid Pro prides itself on its top-notch customer service. However, managing a large volume of customer queries was becoming increasingly challenging. Implementing Deskhero helped them overcome this challenge. The platform's user groups and ticket management system allowed them to categorize and prioritize customer issues effectively.
Deskhero's advanced AI capabilities played a crucial role in enhancing the efficiency of KitchenAid Pro's customer support. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This greatly reduced the response time and improved the quality of support.
The AI-powered comprehensive search bar, along with the knowledge base generated from various file types, proved to be an invaluable tool for the support team. It enabled them to handle complex queries with ease and provide accurate responses.
Deskhero's REST API allowed KitchenAid Pro to integrate the platform with their existing systems seamlessly. This ensured that all customer-related data was centralized, making it easier to track and resolve issues.
By leveraging Deskhero's advanced AI capabilities, KitchenAid Pro has been able to streamline their customer support, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This helps in providing quick and accurate responses to customer queries.
How does the comprehensive search bar help in handling complex queries?
The comprehensive search bar is powered by AI and uses OpenAI embeddings to find relevant content quickly. It searches through tickets, knowledge base articles, uploaded files, and scraped website data, making it easier to handle complex queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows seamless integration with existing systems. This ensures that all customer-related data is centralized, making it easier to track and resolve issues.
* This article provides an example of how a fictive company in the Manufacture of non-electrical household appliances industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.