HomeComfort Ltd. receives a high volume of customer queries daily. Managing these queries efficiently was a challenge until they implemented Deskhero. The platform's structured data lists and custom fields helped them organize customer information and track issues effectively.
The AI capabilities of Deskhero were instrumental in enhancing the efficiency of HomeComfort's helpdesk services. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This not only reduced the response time but also improved the accuracy of the responses.
Deskhero's knowledge base, which can be populated with articles generated from Word, PowerPoint, PDF files, proved to be a valuable resource for the support team. The AI-enhanced search results made it easy for the team to find relevant articles and resolve customer queries promptly.
With Deskhero's REST API, HomeComfort was able to integrate the platform with their existing systems. This ensured that all customer data was centralized and easily accessible, leading to faster resolution of issues.
By leveraging Deskhero's advanced AI capabilities, HomeComfort Ltd. has been able to improve their helpdesk services significantly, leading to higher customer satisfaction and retention.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This ensures that the responses are accurate and relevant to the customer's query.
Can the knowledge base be populated with articles generated from different file types?
Yes, Deskhero's knowledge base can be populated with articles generated from Word, PowerPoint, PDF files. This makes it a comprehensive resource for resolving customer queries.
How does Deskhero's REST API help in improving helpdesk services?
Deskhero's REST API allows for seamless integration with existing systems. This ensures that all customer data is centralized and easily accessible, leading to faster resolution of issues.
* This article provides an example of how a fictive company in the Manufacture of non-electrical household appliances industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.