StoneEdge Creations has a vast product portfolio, and maintaining an up-to-date knowledge base was a daunting task. With Deskhero's AI capabilities, they have been able to automate the process and ensure that the knowledge base is always updated.
Deskhero's AI uses embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate new knowledge base articles, keeping the knowledge base fresh and relevant.
The knowledge base articles can be generated from various file types, including Word, PowerPoint, and PDF files. This flexibility allows StoneEdge to utilize their existing resources effectively.
Deskhero's website scraping feature enables StoneEdge to extract useful information from their website and add it to the knowledge base. This ensures that all relevant information is available in one place, making it easier for the customer support team to find the information they need.
Overall, Deskhero's advanced AI capabilities have significantly improved StoneEdge's knowledge base, resulting in better customer support and increased customer satisfaction.
How does Deskhero's AI capabilities help in maintaining the knowledge base?
Deskhero's AI capabilities use OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is then used to generate new knowledge base articles, keeping the knowledge base updated.
Can we generate knowledge base articles from different file types?
Yes, Deskhero allows you to generate knowledge base articles from various file types, including Word, PowerPoint, and PDF files.
Can we extract information from our website using Deskhero?
Yes, Deskhero's website scraping feature allows you to extract useful information from your website and add it to the knowledge base.
* This article provides an example of how a fictive company in the Manufacture of Other Stone and Mineral Wool-Based Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.