BreadBox Delights receives numerous customer inquiries every day. To manage these efficiently, they use Deskhero's ticket management system. The platform's AI capabilities analyze past tickets and knowledge base articles to suggest replies, significantly speeding up response times.
The company also uses Deskhero's user groups feature to assign tickets to specific teams based on the nature of the issue. This ensures that each ticket is handled by the most suitable team, improving resolution times.
BreadBox Delights maintains a detailed knowledge base for their customers. With Deskhero, they can generate new articles from word, powerpoint, and pdf files. The platform's AI capabilities enhance search results, making it easier for customers to find the information they need.
Additionally, BreadBox Delights uses Deskhero's website scraping feature to gather data from their website. The AI analyzes this data to identify common issues and trends, providing valuable insights to the customer support team.
Lastly, BreadBox Delights uses Deskhero's REST API to integrate the platform with their existing systems. This ensures seamless data exchange and improves the overall efficiency of their customer support operations.
How does Deskhero's AI capabilities speed up response times at BreadBox Delights?
Deskhero's AI analyzes past tickets and knowledge base articles to suggest replies to new tickets. This significantly reduces the time taken to respond to customer inquiries.
How does Deskhero help BreadBox Delights manage their knowledge base?
Deskhero's AI enhances search results in the knowledge base, making it easier for customers to find relevant information. It can also generate new articles from various file formats.
How does Deskhero's website scraping feature benefit BreadBox Delights?
The website scraping feature allows Deskhero's AI to analyze data from BreadBox Delights' website. This helps identify common issues and trends, providing valuable insights for the support team.
* This article provides an example of how a fictive company in the Manufacture of Pre-packaged Sandwiches industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.