SandwichCraft receives a large volume of customer inquiries daily, ranging from product information requests to complaints about sandwich quality. To handle this, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing response time.
The company also uses Deskhero's custom fields feature to categorize tickets based on the type of sandwich or issue reported. This allows the support team to prioritize tickets and handle them more efficiently.
SandwichCraft has a comprehensive knowledge base, which is regularly updated with new articles generated from word, powerpoint, and pdf files. Deskhero's AI capabilities enhance search results in the knowledge base, making it easier for customers to find relevant information.
To further improve customer support, SandwichCraft uses Deskhero's website scraping feature. The AI analyzes the scraped data to identify common issues and trends, providing valuable insights for the support team.
Finally, SandwichCraft uses Deskhero's REST API to integrate the platform with their existing systems. This ensures seamless data exchange and enhances the overall efficiency of their customer support operations.
How does Deskhero's AI capabilities improve SandwichCraft's response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This significantly reduces the time taken to respond to customer inquiries.
How does Deskhero help SandwichCraft manage their knowledge base?
Deskhero's AI enhances search results in the knowledge base, making it easier for customers to find relevant information. It can also generate new articles from various file formats.
How does Deskhero's website scraping feature benefit SandwichCraft?
The website scraping feature allows Deskhero's AI to analyze data from SandwichCraft's website. This helps identify common issues and trends, providing valuable insights for the support team.
* This article provides an example of how a fictive company in the Manufacture of Pre-packaged Sandwiches industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.