EcoCork Solutions was struggling with managing their growing customer queries and complaints. Their existing helpdesk service was not able to keep up with the volume and complexity of the issues raised by their customers. They needed a solution that could help them manage these issues more effectively.
Deskhero provided EcoCork with the tools they needed to manage their customer tickets efficiently. The structured data lists, custom fields, and custom email domains allowed them to organize their customer queries and respond to them more effectively.
Deskhero's advanced AI capabilities were a game-changer for EcoCork. By using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero was able to generate suggested replies and enhance search results. This not only improved the speed and accuracy of their responses but also reduced the workload on their customer support team.
The comprehensive search bar and knowledge base features of Deskhero made it easier for the customer support team to find relevant information and resolve issues faster. The REST API also allowed EcoCork to integrate Deskhero with their existing systems seamlessly.
By leveraging Deskhero's advanced AI capabilities, EcoCork Solutions has been able to enhance their helpdesk services, improve response times, and enhance customer satisfaction.
How has Deskhero improved EcoCork's helpdesk services?
Deskhero has helped EcoCork enhance their helpdesk services, manage customer tickets more efficiently, provide quicker and more accurate responses, and improve customer satisfaction.
How does Deskhero's AI capabilities benefit EcoCork?
Deskhero's AI capabilities allow EcoCork to leverage data from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies and enhance search results. This improves response times and accuracy.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be seamlessly integrated with existing systems.
* This article provides an example of how a fictive company in the Manufacture of Products of Cork industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.