CorkCraft Inc. was facing challenges in managing the increasing volume of customer queries and complaints. The traditional methods were proving inefficient and time-consuming. They needed a solution that could help them manage customer tickets effectively and provide quick and accurate responses.
With Deskhero, CorkCraft was able to structure their data lists, manage tickets efficiently, and customize fields and email domains according to their needs. The user groups feature allowed them to categorize their customers and handle their queries more effectively.
The advanced AI capabilities of Deskhero were particularly beneficial. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, Deskhero was able to find relevant content and generate suggested replies. This significantly reduced the response time and improved customer satisfaction.
Moreover, the AI-enhanced search results provided by Deskhero made it easier for the customer support team to find relevant information and resolve issues faster. The REST API also allowed CorkCraft to integrate Deskhero with their existing systems seamlessly.
Overall, Deskhero's advanced AI capabilities have enabled CorkCraft Inc. to streamline their customer support processes, improve response times, and enhance customer satisfaction.
How has Deskhero improved CorkCraft's customer support?
Deskhero has helped CorkCraft streamline their customer support processes, manage tickets efficiently, provide quicker and more accurate responses, and improve customer satisfaction.
How does Deskhero's AI capabilities benefit CorkCraft?
Deskhero's AI capabilities allow CorkCraft to leverage data from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies and enhance search results. This improves response times and accuracy.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be seamlessly integrated with existing systems.
* This article provides an example of how a fictive company in the Manufacture of Products of Cork industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.