Cork Innovations Ltd. was dealing with an increasing number of customer queries and complaints. Their existing customer support system was not able to handle the volume and complexity of these issues. They needed a solution that could help them manage these issues more efficiently and effectively.
Deskhero provided the solution Cork Innovations was looking for. With its structured data lists, custom fields, and custom email domains, Cork Innovations was able to organize their customer queries and respond to them more effectively.
Deskhero's advanced AI capabilities were particularly beneficial for Cork Innovations. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero was able to generate suggested replies and enhance search results. This greatly improved the speed and accuracy of their responses and reduced the workload on their customer support team.
The comprehensive search bar and knowledge base features of Deskhero made it easier for the customer support team to find relevant information and resolve issues faster. The REST API also allowed Cork Innovations to integrate Deskhero with their existing systems seamlessly.
By using Deskhero's advanced AI capabilities, Cork Innovations Ltd. has been able to improve the efficiency of their customer support, reduce response times, and enhance customer satisfaction.
How has Deskhero improved Cork Innovations' customer support?
Deskhero has helped Cork Innovations improve the efficiency of their customer support, manage customer tickets more efficiently, provide quicker and more accurate responses, and improve customer satisfaction.
How does Deskhero's AI capabilities benefit Cork Innovations?
Deskhero's AI capabilities allow Cork Innovations to leverage data from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies and enhance search results. This improves response times and accuracy.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be seamlessly integrated with existing systems.
* This article provides an example of how a fictive company in the Manufacture of Products of Cork industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
