FlexiForm Plastics deals with a wide range of customer queries, from product inquiries to technical support. To manage these effectively, the company uses Deskhero's AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly reducing response times.
The AI-powered comprehensive search bar is another valuable tool for FlexiForm's helpdesk team. It allows them to quickly locate necessary information, enhancing their efficiency and productivity.
Deskhero's AI also assists in maintaining an updated knowledge base. It can generate articles from various file types and scrape data from the company's website, ensuring the knowledge base is always equipped with the most recent and relevant information.
FlexiForm also benefits from Deskhero's custom fields feature. By categorizing tickets based on various factors such as product type or issue category, the helpdesk team can provide more personalized and accurate responses to customers.
In conclusion, Deskhero's advanced AI capabilities have greatly improved FlexiForm's helpdesk services, leading to improved customer satisfaction and a more efficient support team.
How does Deskhero's AI help in reducing response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to customer inquiries.
How does Deskhero's AI enhance the helpdesk team's productivity?
Deskhero's AI-powered search function allows the helpdesk team to quickly find the information they need, enhancing their efficiency and productivity. Additionally, the AI's ability to suggest replies reduces the time spent on each ticket.
How does Deskhero's AI assist in maintaining an updated knowledge base?
Deskhero's AI can generate knowledge base articles from various file types and scrape data from the company's website. This ensures that the knowledge base is always equipped with the most recent and relevant information.
* This article provides an example of how a fictive company in the Manufacture of rigid and flexible plastics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
