PlastiTech Innovations receives a high volume of customer inquiries daily, ranging from product specifications to troubleshooting. The company uses Deskhero's AI capabilities to manage these tickets efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies.
The AI-powered comprehensive search bar allows PlastiTech's support agents to quickly find the information they need to resolve customer issues. This feature significantly reduces the time spent on each ticket, improving the overall efficiency of the support team.
Deskhero's AI also enhances the creation of knowledge base articles. It can generate articles from word, powerpoint, pdf files, and even scrape data from the company's website. This feature ensures that the knowledge base is always up-to-date with the latest information, providing valuable resources for both the support team and customers.
PlastiTech also utilizes the custom fields feature to categorize tickets based on product type, issue category, and other relevant factors. This feature, combined with the AI's ability to suggest replies, enables the support team to provide personalized and accurate responses to each customer.
Overall, Deskhero's advanced AI capabilities have significantly improved PlastiTech's customer support services, resulting in higher customer satisfaction and loyalty.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the search function?
Deskhero's AI-powered search function uses OpenAI Embeddings to enhance search results. This makes it easier and faster for support agents to find the information they need to resolve customer issues.
How does Deskhero's AI help in creating knowledge base articles?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from the company's website. This ensures that the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Manufacture of rigid and flexible plastics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
