Yes, travel agents can rely on the AI-powered 'In app search' in Deskhero for accurate and reliable information. The search algorithm utilizes OpenAI Embeddings to generate embeddings vectors for each ticket, knowledge base article, and scraped website data. These vectors are then stored in a vector database, enabling the algorithm to perform efficient similarity searches and retrieve the most relevant information.
Use case 1
A travel agent receives a customer query about the current COVID-19 travel restrictions for a specific destination. By using the 'In app search' feature, the agent can access the latest information from reliable sources, such as government websites or official travel advisories, ensuring accurate and up-to-date responses for their customers.
Use case 2
A travel agent needs to provide detailed information about a specific tour package. With the 'In app search' capability, the agent can search through previous tickets or scraped tour operator websites to find comprehensive itineraries, inclusions, and customer reviews, ensuring accurate and reliable information for their customers.
Use case 3
A travel agent receives a customer inquiry about the best travel insurance options. By using the 'In app search' feature, the agent can retrieve information from previous tickets or knowledge base articles that discuss different insurance providers, coverage options, and claim procedures, enabling them to provide trustworthy recommendations to their customers.
