Comparing Zoho Desk Competitors? Keep Your Support Email
Deskhero is a mailbox-first helpdesk for small teams. Connect Gmail or Microsoft 365, assign tickets, and review AI reply drafts before you send. Keep your address and go live in minutes.
Start your free trial
Why consider Deskhero instead of Zoho Desk
Keep the mailbox your customers know
Connect your existing Gmail or Microsoft 365 address with two-way sync. Incoming messages become tickets, and replies use your own address. Assign ownership and leave internal notes in your shared inbox.
Review AI drafts built from your own knowledge
Deskhero suggests replies using your FAQ, internal knowledge base, website pages, and previous tickets. Drafts can also use customer attachments. You review and send each response.
Bring Shopify order context into the ticket
Match customers by requester email to see orders, payment and fulfillment status, tracking links, and line items. Product catalog sync gives AI drafts product context. The Shopify integration uses read-only access.
Deskhero vs Zoho Desk at a glance
| Feature | Deskhero | Zoho Desk |
|---|---|---|
| Email support | Connect Gmail or Microsoft 365 with two-way sync. Keep your existing support address. | Converts email from multiple support addresses into tickets in one place. source |
| Ticket assignment | Assign tickets to Users and groups in a shared inbox. | Direct ticket assignment is available. source |
| Customer self-service | Publish an approved public FAQ with search and categories. Keep internal KB content private. | Offers a customer-facing knowledge base. source |
| Service commitments | Set first-reply and resolution targets with weekly business hours and alerts. | Supports service-level agreements. source |
| Workflow rules | Run rules on new tickets, each setting one property such as assignee, tags, status or priority. | Rules can update fields, send alerts, add tasks, and perform actions. source |
| Support reporting | Use ready-made Statistics tabs, chart or table views, and Excel export. | Offers custom reports and dashboards. source |
How to move from Zoho Desk to Deskhero
- Choose the support address you want to keep. Connect Gmail or Microsoft 365, or set up DNS and forwarding for another domain.
- Invite your Users, set up groups, and assign incoming tickets. Test an incoming message and a reply from your existing address.
- Add internal knowledge and website pages for AI drafts. Optionally import sent email as AI knowledge, not as past conversations in the inbox.
- Review draft replies before sending. Build and approve public FAQ answers. Optional auto-replies and the chat-bot unlock at 100 approved answers.
Pricing
Deskhero bills monthly, with pricing based on Users. Compare the current options below and match a plan to your support workload.
Small
$29.85 per month
3 Users included, then $9.95 per additional User. Includes 1 mailbox, 50 knowledge base articles, 500 tickets a month and 500 chat-bot sessions a month.
Medium (popular)
$44.85 per month
3 Users included, then $14.95 per additional User. Includes 3 mailboxes, 500 knowledge base articles, 5,000 tickets a month and 2,000 chat-bot sessions a month.
Large
$89.85 per month
3 Users included, then $29.95 per additional User. Includes 5 mailboxes, 5,000 knowledge base articles, 10,000 tickets a month and 5,000 chat-bot sessions a month.
Every paid plan includes AI-suggested answers, attachment reading, AI chat-bot, public FAQ, auto-replies, Statistics, Insights, SLA policies, Shopify customer card, notifications and @mentions, ticket forwarding, multilingual conversations, SSO (Google and Microsoft) and API access. Prices in USD per month. Start with a 30-day free trial, no credit card needed.
What our users say
We've chosen your product over 10 other competitors because of its simple design, nice setup experience and an AI assistant that actually works.
Annelie Demred, Whistlelink
Frequently asked questions
When is Deskhero a useful Zoho Desk alternative?
Consider Deskhero when your team wants to work from its existing support email address, share ticket ownership, and review AI-drafted replies. Use the comparison above to check your self-service, workflow, and reporting needs before switching.
Can I keep my Gmail or Microsoft 365 support address?
Yes. Deskhero connects those mailboxes with two-way sync, turns incoming messages into tickets, and sends replies from your address. Microsoft 365 shared mailboxes are supported too.
Is Deskhero a Zoho Desk alternative for Shopify support?
Deskhero can show Shopify customer and order details beside tickets matched by requester email. You can see payment and fulfillment status, tracking links, and line items, while product catalog sync provides context for AI drafts.
Does importing sent email move my ticket history?
No. The one-time sent-email import builds AI knowledge from past replies; it does not move past conversations into your inbox. You can start handling new messages without migrating historical mail.
Will AI send replies without my review?
AI reply drafts are for you to review and send. Optional auto-replies and the chat-bot use only your approved public FAQ, and you can turn them on once 100 FAQ answers are approved. Questions they cannot answer go to your team.
Try Deskhero free for 30 days
No credit card needed. Connect your mailbox and go live in minutes.
Start your free trial