Ecommerce Help Desk Software for Small Support Teams

Turn your store's support mailbox into a shared inbox. Give each question an owner, use your knowledge to draft replies, and check Shopify order details beside the conversation.

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The problem

Delivery questions and product inquiries share an inbox, but it is hard to see who is handling each one.

You switch between a customer's email and your store to check payment, fulfillment, and tracking details.

You type familiar answers again while return policies and product information sit elsewhere.

How it works

Connect the mailbox you already use. Link Gmail, Google Workspace, Microsoft 365, or Outlook through OAuth. Incoming messages become tickets, while replies, labels, and archive actions stay in sync. Keep your address and go live in minutes. Read more
Add the knowledge behind your answers. Add your support guidance to the internal knowledge base and scrape relevant website pages. Use your delivery and returns policies as reference material for AI drafts. Read more
Review a draft, then send your reply. Open a customer question with an AI-suggested answer grounded in your workspace knowledge. Check the wording against the request, edit what needs changing, and send it yourself. Read more

What you get on every plan

See Shopify order context on the ticket

The Shopify customer panel matches the requester by email. Check orders, payment and fulfillment status, tracking links, and line items beside the conversation. Product catalog sync also lets AI drafts reference your products. The integration uses read-only access.

Read about See Shopify order context on the ticket

Make ownership visible during a busy shift

Assign tickets to Users and groups, then use statuses and priorities to organize the queue. Ticket locks show who is working on a reply. Keep handoff details in internal notes and use @mentions to bring another User into the conversation.

Read about Make ownership visible during a busy shift

Route new requests by what they say

Set new-ticket rules using the sender, subject, message text, or language. For example, one rule can tag delivery questions by subject and another can assign them to the right group. Changes a rule makes are logged on the ticket.

Read about Route new requests by what they say

Give shoppers a searchable public FAQ

Publish approved questions and answers in a hosted FAQ portal with search and categories. Link it from your store or embed it on your website. Review suggested Q&A pairs from resolved tickets and scraped pages before making them public.

Pricing

Billing is monthly and based on Users. Compare the plans below with your support workload in mind.

Small

$29.85 per month

3 Users included, then $9.95 per additional User. Includes 1 mailbox, 50 knowledge base articles, 500 tickets a month and 500 chat-bot sessions a month.

Medium (popular)

$44.85 per month

3 Users included, then $14.95 per additional User. Includes 3 mailboxes, 500 knowledge base articles, 5,000 tickets a month and 2,000 chat-bot sessions a month.

Large

$89.85 per month

3 Users included, then $29.95 per additional User. Includes 5 mailboxes, 5,000 knowledge base articles, 10,000 tickets a month and 5,000 chat-bot sessions a month.

Every paid plan includes AI-suggested answers, attachment reading, AI chat-bot, public FAQ, auto-replies, Statistics, Insights, SLA policies, Shopify customer card, notifications and @mentions, ticket forwarding, multilingual conversations, SSO (Google and Microsoft) and API access. Prices in USD per month. Start with a 30-day free trial, no credit card needed.

What our users say

We've chosen your product over 10 other competitors because of its simple design, nice setup experience and an AI assistant that actually works.
Annelie Demred, Whistlelink

Frequently asked questions

Can I keep the email address shoppers already know?

Yes. Replies come from your existing support address, so customers do not need to learn a new one. You do not have to migrate historical mail to get started.

Can I use Deskhero if my store is not on Shopify?

The shared inbox, email ticketing, and AI reply drafts can support your store's email conversations without a Shopify connection. The packaged store integration described on this page is for Shopify.

Can I change a Shopify order from Deskhero?

The Shopify connection is read-only, so make order changes in Shopify.

How do I choose the best ecommerce help desk software for my team?

Test it with the questions you actually receive, such as delivery updates, returns, and product inquiries. Check whether your team can find the needed context, agree on ownership, and review answers before sending.

Will importing sent email bring old conversations into the inbox?

No. The one-time sent-email import turns past replies into AI knowledge. It is not a migration of old conversations into your working inbox.

Try Deskhero free for 30 days

No credit card needed. Connect your mailbox and go live in minutes.