ThrillSeeker Holidays prides itself on providing top-notch customer service. To maintain this standard, the company uses Deskhero's advanced AI capabilities to enhance their helpdesk services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies and improve search results.
The AI's ability to generate accurate and consistent responses has not only improved the efficiency of the helpdesk team but also enhanced the customer experience. Customers appreciate the quick and accurate responses, which often include detailed information from the company's knowledge base or other sources.
Deskhero's AI has also improved the usability of ThrillSeeker's knowledge base. The AI-enhanced search results make it easier for customers to find the information they need, reducing the need for them to contact the helpdesk.
Furthermore, the AI's ability to learn from past interactions has resulted in continuous improvement in the quality of responses and search results. This has led to a significant reduction in repeat queries, further enhancing the customer experience.
Overall, Deskhero's AI capabilities have helped ThrillSeeker Holidays deliver an exceptional customer experience, setting them apart from their competitors.
How has Deskhero's AI enhanced the customer experience?
The AI generates quick and accurate responses to customer queries, often including detailed information from the company's knowledge base or other sources. This not only improves the efficiency of the helpdesk team but also enhances the customer experience.
How has the AI improved the usability of the knowledge base?
The AI-enhanced search results make it easier for customers to find the information they need, reducing the need for them to contact the helpdesk.
Does the AI improve over time?
Yes, the AI learns from past interactions, which leads to continuous improvement in the quality of responses and search results.
* This article provides an example of how a fictive company in the Adventure holiday centres industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.